If you do not receive an email within 24 hours and your order does not appear on your “My Account” page, please contact me for assistance.
Alternatively, you can visit your “Downloads” page where you will find links to all of the downloads you have purchased.
Note that you are allowed to download any pattern that you purchase up to 3 times for your own personal use only, and have 30 days in which to download your patterns, after which time the download links will no longer be available.
If at any time after the initial 30 day period, you have lost a downloadable product that you have purchased from me, please do not hesitate to contact me and I will ensure that you receive a copy of the product you purchased.
If you need further assistance, please contact me with your order number and date your order was placed.
I understand that you may not be able to utilize particular supplies unless the entire order is available. In these cases, please include a special request in the “Comment Section” of your order form. I will be sure to contact you if a specially requested item is not available.
Unfortunately, I do not accept backorders at this time and apologize for any inconvenience this may cause.
Countries outside of Canada may charge additional taxes, customs fees or brokerage fees upon delivery. Please check your local customs office for more information. These fees are your responsibility.
If you would like to know how much your order will cost to ship, simply use the “quick shipping calculator” in your shopping cart. After entering your zip code and state, select your preferred shipping method, and then click the “Apply” button. Your shipping charges will be calculated before you enter any billing information.
For detailed information on shipping charges and delivery times, please refer to my Shipping Information.
Delivery times do vary depending on the shipping method chosen during check-out. For detailed information on estimated delivery times, please refer to my Shipping Information before contacting me directly.
I have no control over these charges and can’t predict what they may be; however, I do know that US customers can import up to $200 USD of product from my store without the risk of paying any customs fees. Customs fees and policies are different from country to country and can change regularly. You should contact your local customs office for further information.
Note that when customs clearance procedures are required by your country, it can delay the delivery of your order beyond my estimates.
A strong password will include all of the following:
- not be a recognizable word
- contain at least one number
- contain at least one special character (#@%$&^)