We do everything possible to ensure you have an enjoyable shopping experience at ButterBeeScraps.com; however, sometimes our computer puts on its cranky pants and decides to make shopping online miserable. If this happens, please do not hesitate to contact us any time of day. We do our best to respond to your request as quickly as possible; however, at times it may take up to 24 hours to respond. We apologize in advance for any inconvenience this may cause.
After your payment is processed, you will be directed to an “Order Details” page, where there will be a link to download any patterns that you purchased. The link will be located directly under the item description of the downloadable product.
Alternatively, you can visit your “Downloads” page where you will find links to all of the downloads you have purchased.
Note that you are allowed to download any pattern that you purchase up to 3 times for your own personal use only, and have 30 days in which to download your patterns, after which time the download links will no longer be available.
If at any time after the initial 30 day period, you have lost a downloadable product that you have purchased from us, please do not hesitate to contact us and we will ensure that you receive a copy of the product you purchased.
We put a TON of time and effort into creating the most awesome and easy to follow instructions and patterns possible. Therefore, all of our downloadable products are intended for personal use only. If you would like to teach a project described in one of my patterns, please contact us.
You sure can! Just send us a note and we will do our best to accommodate any requests you have provided your order has not already shipped. Note that making changes to an order after it is placed may extend the processing time of your order.
You will receive a shipping notification email once your order is shipped. A tracking number will be included in the email if it’s available for the shipping method you chose. You can also access your order status at any time from your “My Account” page, provided you were logged into an active account when the order was placed.
If you need further assistance, please contact us with your order number and date your order was placed.
Unfortunately, we are only human and sometimes make mistakes with our inventory quantities. If an item on your order is out of stock for whatever reason, we will refund the cost of the out of stock item and adjust the shipping charge if applicable.
We understand that you may not be able to utilize particular supplies unless the entire order is available. In these cases, please include a special request in the “Comment Section” of your order form. We will be sure to contact you if a specially requested item is not available.
Unfortunately, we do not accept backorders at this time and apologize for any inconvenience this may cause.
We are sorry, we do not offer refunds on downloadable products at this time. If you do purchase a downloadable product that you are unhappy with, please contact us so that we may resolve any concerns you may have.
In order to start collecting rewards, or “beebits”, you must first create an account on my website. You will earn some “beebits” just for registering, and then will continue to collect “beebits” based on the amount purchased from my shop. For complete details, please refer to our rewards program.
There are several ways you can obtain coupons. Some promotions are advertised in our shop, on YouTube, on Facebook, or on Twitter. We also offer exclusive coupons in some of our free newsletters, so sign up today!
We ship every day from Monday to Friday, except on US holidays. Typically, orders will ship the next business day; however, if you’re really lucky, your order may ship the same day it is placed. That being said, please allow up to three business days for your order to ship.
Shipping costs are calculated based on the total weight of your order, the requested shipping speed, and the travel distance. Shipping fees are not calculated based on the total dollar value or the number of items in your order.
Countries outside of the United States may charge additional taxes, customs fees or brokerage fees upon delivery. Please check your local customs office for more information. These fees are your responsibility.
Once in check out you will see your options for shipping, along with the cost.
For detailed information on shipping charges and delivery times, please refer to my Shipping Information.
You are responsible for assuring that the product you order can be lawfully imported into your country. International orders may be subject to import taxes, customs duties and fees levied by the destination country. These fees are levied once your order reaches your country. You are responsible for any and all import fees.
I have no control over these charges and can’t predict what they may be. Customs fees and policies are different from country to country and can change regularly. You should contact your local customs office for further information.
Note that when customs clearance procedures are required by your country, it can delay the delivery of your order beyond our estimates.
Wishlists at ButterBeeScraps makes it super easy to shop for your friends 🙂 You can easily view any of your friends’ public wishlists by clicking on the “Find a Friend’s Wishlist” link in the footer of every webpage under the Customer Service heading.
Absolutely it is! Our website is scanned regularly for Malware, and is SSL encrypted to protect your personal information, passwords and payment details. We also never share or sell your personal information to other companies.
To purchase a gift certificate, please contact us, indicating the desired value of the gift certificate and the email address of the recipient. We will then issue a coupon code to you that can be used during checkout.
Our inventory is constantly changing with new products being added and old ones being discontinued every month. It would be impossible to update in print form; however, we like to think of our online store as a virtual catalog. All of our products can be found in the store with a picture, price, and description. Everything you need to know is right at your fingertips.