Shop Policies

Welcome!

Welcome to my shop, and thank you for taking the time to read my shop policies. If you have any questions regarding any of the following information, please contact me directly and I will clarify anything that may be unclear.

I think that customer service for any company – large or small – is critically important. If there is any aspect of your doing business with me that you think can be improved, please let me know. I value your opinion and want to make your shopping experience a positive one 🙂

Currency

All prices are listed in US dollars.

Shipping Information

Shipping costs are automatically calculated based on current Canada Post rates, and a nominal handling fee added to cover packaging and overhead costs.  Shipping rates returned from Canada Post are in Canadian dollars, and converted to US dollars via our shipping calculator.

For details on shipping methods, delivery estimates, handling fees and exchange rates used in calculating shipping costs, please refer to our shipping information.

Refund, Returns & Exchanges

Please refer to our refund policy for details on returns, refunds and exchanges.

Privacy Policy

Personal information collected when placing an order is automatically added to our email VIP Program, which provides exclusive offers to subscribed members, information on current promotions, and notifications of new tutorials and inspirational content on our blog.  If you wish NOT to receive this information, you can unsubscribe from the program at any time via a link in every email you may receive or by clicking HERE.

For additional information regarding the use of personal information collected via this website, please refer to our privacy policy.

Extra Information

We are now required to collect GST/HST from all of our Canadian customers and PST from British Columbia residents.

  • GST #81995 9776 RT0001
  • PST#PST-1006-3817

All orders that are not paid within 24 hours of being placed are subject to cancellation.

If you have any problems with a transaction, please contact me before leaving a negative review. I really want to make your shopping experience at ButterBeeScraps’ Artistic Treasures a very positive one.